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Want more info? Check out these FAQs for more details!
Frequently Asked Questions
There's a workout for wherever you are and whatever you're after. Outdoor workouts are our signature 60-minute, Trainer-led group workout, a full-body mix of strength and cardio with a certified Trainer provides guidance and modifications when needed.When you train Online or On-Demand, you get a much wider variety to choose from, including Beginner, CG Power Cycle, CG Rhythm Cycle, High-Intensity Cardio, Low Impact, Pilates, Power Training, Recovery, Strength, and Yoga.So whether you want the energy of an outdoor workout or the range and flexibility of working out from home, there's an option that fits, and a trainer to hold you accountable.
We recommend bringing a fitness mat, dumbbells (5-20 lbs), a water bottle, and a pair of running or training shoes to our workouts. If you don't have dumbbells, your Trainer will either have extras or can offer modifications.
Live Online workouts are real, Trainer-led sessions you join from home through the CG app. Your Trainer coaches in real time and can see you, so you get the same cues and encouragement you'd get outdoors, just through your screen. You'll find live times throughout the day, and you can pick a 30, 45, or 60-minute session depending on how much time you have. Check-in opens 10 minutes before an Online workout starts, so you can settle in before your Trainer kicks things off.
On-Demand is our library of pre-recorded workouts you can do anytime, 24/7, without attending a live workout. You'll find a range of workout styles and lengths in the library, from strength and cardio to yoga and mobility, so you can match the workout to the time and energy you have that day. It's included with your membership and available right in the CG app.
That's up to you. Some Members keep their camera on because it helps them feel accountable and connected to the group, and their Trainer can offer form pointers along the way. Others prefer to keep their camera off, and that's welcome too. Either way, you're part of the workout, and your Trainer is there to coach you. Do whatever helps you show up and feel comfortable!
Not much! A little floor space and water will get you through most workouts. Dumbbells in the 5 to 20 lb range and a fitness mat are helpful if you have them, and a towel is nice to have nearby. If you don't have weights yet, your Trainer can point you to modifications so you can still get a full workout with body weight alone.
Outdoor workouts run 60 minutes. Online and On-Demand give you more flexibility, with 30, 45, and 60-minute options so you can fit a workout into whatever time you've got that day.
Our workouts follow a science-backed 12-week cycle built in three four-week phases, so your training keeps progressing instead of repeating the same thing on a loop. The first phase focuses on endurance and strength with lighter weights and higher reps. The second shifts to heavier loads and lower reps to build strength. The third moves into power and speed with more explosive, athletic work. You don't have to track any of this yourself. Your Trainer guides each phase and scales every workout to your level, so all you have to do is keep showing up.
Check-ins are how we track the workouts you attend, and each one is a chance to see how you're doing and keep building your routine. You check in through the CG app: Download the Camp Gladiator App from the App Store (for iOS) or Google Play (for Android)Log in to your CG accountTap the Locations icon at the bottomSelect the workout and timeHit the check-in buttonCheck-in opens 15 minutes before an outdoor workout and 10 minutes before an Online one. For an outdoor workout, your Trainer can also check you in. If you forget, follow up with your Trainer within 24 hours or reach out to Member Support through live chat, and we'll add it for you!
We've got you! Talk to your Trainer before the workout so they can suggest modifications that work around your injury, whether that means adjusting a movement, lowering the load, or swapping in something more comfortable. Our Trainers are experienced with coaching around injuries. If you're dealing with an injury, always check with your doctor before joining a workout.
Many Members stay active with CG through pregnancy and after, and we're glad to support that. The most important step is to talk with your doctor about what's right for you, since every pregnancy and recovery is different. Once you have their guidance, let your Trainer know so they can help you modify workouts to match what you're cleared for and comfortable with. Your Trainer is there to adjust things as your needs change.
Outdoor workouts run rain or shine, and your Trainer will always let you know the plan. If weather calls for it, they may move the workout to an alternate location, and you'll see that update in the CG app, usually with a message from your Trainer too. And if getting outside isn't going to work that day, your BOLD+ membership gives you live Online and On-Demand workouts as a built-in backup, so bad weather doesn't have to cost you a workout.
WORKOUTS & TRAINING
Both memberships are part of our CG BOLD program; the difference comes down to how you want to train. BOLD+ is our all-access option, giving you outdoor workouts plus live Online and On-Demand workouts.BOLD is our online-only option, with unlimited live Online and On-Demand workouts, accountability from your Trainer, and one outdoor workout check-in each month so you can still get that in-person energy when you want it. You can see current pricing and commitment options here, and you can switch between the two anytime during your membership.
Pricing depends on which membership you choose and the commitment length that fits you, with month-to-month, 6, 12, and 24-month options available. You can see current pricing and commitment options here. Your Trainer can also walk you through the options and help you find the one that matches your goals and budget.
We offer a few, including corporate wellness, spouse, and military discounts. To find out what you qualify for, reach out to your Trainer or Member Support through live chat [LINK], and they'll get you set up. One note on how these work: we honor one discount at a time rather than stacking them, so if you're eligible for more than one, we'll apply the greater of the two. The spouse discount applies to one spouse.
Some Members ask whether they can put HSA or FSA dollars toward a CG membership. Whether a fitness membership qualifies depends on your specific plan and generally requires a Letter of Medical Necessity from your healthcare provider, so the best first step is to check directly with your HSA or FSA administrator about your eligibility and what documentation they need. If you have questions about what we can provide on our end, contact Member Support.
Yes. If your employer offers a wellness benefit through a program like Wellhub or Gympass, you may be able to access CG through it. Check with your benefits administrator to see what's included, and contact our Member Support if you have questions about connecting it to your account.
When you refer a friend who's brand new to CG, you earn a $10 friend credit that applies toward a future payment. We award the credit once your friend signs up and makes their first payment. If they sign up but cancel before that first payment, the credit isn't applied. And if you've paused or canceled your own membership, you'll still earn the credit, and it will apply to future payments when you come back.
Yes. Once you've met your minimum commitment, your membership continues month to month, so there's no gap in your access. You can change your membership type or cancel when you're ready; details are further down in the FAQs.
Yes, anytime during your current commitment. You can move from BOLD to BOLD+ or from BOLD+ to BOLD by contacting your Trainer and asking to switch. Your commitment length stays the same when you switch. So if you have six months left and move from BOLD+ to BOLD, you'll still have six months remaining. If you'd like to recommit to a longer term to take advantage of a current offer, ask your Trainer about your recommit options in the CG app.
Log in to your account with your email and password, and you can update most of your details there, including your name, email, phone number, password, shipping address, and shirt size. To update billing, log in and select Billing, where you can add or remove a card and view an invoice for each monthly payment under your billing history. If you need help, contact our Member Support team.
MEMBERSHIPS & BILLING
The Meal Planning Tool lives inside the CG app and builds a personalized weekly meal plan around your preferences and your goals. It takes the guesswork out of what to eat by giving you a full week of meals and recipes you can shop from. Think of it as a simple way to fuel your workouts and keep your eating consistent without spending every evening figuring out dinner. It's built to be flexible, so it fits into a real schedule.
Yes. The tool comes with your CG membership at no extra cost, on both BOLD and BOLD+. If you have a membership, you already have access. Open the CG app and head to the Nutrition section to get started.
Your plan refreshes every Saturday, so you start each week with new meals and fresh recipes. The plan is personalized to your preferences and goals, and you can shop the recipes as-is or adjust them around what you already have at home. If your tastes or goals shift, update your settings and the following week's plan will reflect the change.
Yes. You can set the tool to high protein, low carb, paleo, pescatarian, or vegetarian, and it will build your plan around your choice. There are also allergen filters for dairy, egg, peanut, tree nut, gluten, and shellfish, so you can steer your plan away from ingredients you need to avoid. If your needs change later, update your preferences, and your next weekly plan will follow them.
Not at all! The tool does the planning for you, so you don't need to know how to count macros or build a balanced plate. You tell it your preferences and goals, and it handles the rest. It's meant to make eating well feel simpler, especially on the busy weeks when deciding what to cook is the hardest part. Note: it's a planning tool to support your routine, not a replacement for advice from a doctor or dietitian if you have specific medical or dietary needs.
MEAL PLANS & NUTRITION
CG FIT is our signature fitness challenge, built to help you stay consistent and track progress over time. You work through a set number of workouts over the challenge window, put your fitness to the test, and earn rewards along the way. It's a great way to give your training focus and a finish line, and you'll do it alongside a whole community chasing the same goal. Your Trainer is there to coach you through it!
Most CG challenges give you a clear goal to hit over a set period, usually a target number of check-ins or workouts within the challenge window. You track your progress in the CG app as you go, and finishing earns you the reward tied to that challenge. The idea is to make consistency feel doable and a little more fun, with a community working toward the same thing. Details like dates, workout counts, and rewards change from challenge to challenge, so check the current challenge in the app for the specifics.
It depends on the challenge. Some are included with your promotion or membership, and others are open to sign up for a set fee, sometimes with a completion reward or refund built in. The current challenge page in the app tells you who's eligible and how to join. If you're not sure, your Trainer can point you in the right direction.
Rewards vary by challenge and can include things like a shirt, a badge in the app, or an entry into a raffle. Whatever the reward, the real win is the consistency you build along the way. Check the current challenge details for exactly what's up for grabs.
CG CHALLENGES
A freeze lets you pause your BOLD+ membership when you need a break, for up to 60 days, for a $10 fee per month paid upfront. Your freeze starts within one business day of your request, and while you're frozen, you won't be able to use your membership. Freeze time doesn't count toward your minimum commitment. To set up a freeze, contact Member Support. Freezes are available to BOLD+ Members, with one exception: if you're on an online-only BOLD plan and have a documented medical reason, you may qualify as well.
How you cancel depends on where you are in your membership. If you're on a trial, you can cancel by logging in to your account online and selecting the cancel option before your bill date, which stops it from rolling into a month-to-month plan. If you have a 6, 12, or 24-month membership, have met your minimum commitment, and don't wish to continue, connect with your Trainer through the CG app or contact Member Support to cancel. If you're not sure where you stand, Member Support can check for you.
In certain situations, yes. We offer early cancellation or membership changes for two main circumstances. The first is medical: if a medical issue prevents you from working out, you can apply for an extended medical freeze while you recover, and if you're ultimately unable to return, we'll ask for documentation from your physician recommending you refrain from CG workouts. The second is a move: if you have an outdoor membership and relocate somewhere without a CG location within a 10-mile radius, and you don't want to switch to an online-only plan, you may qualify for early cancellation with documentation. In both cases, you can upload your documentation through Live Chat on the website and your membership stays active until we receive and process it.
First, you're still part of CG, and your membership and everything it includes stay exactly the same. Trainers do move on from time to time, and when that happens, we work to connect you with another Trainer and the workouts near you so you don't lose your routine. You can always find other workouts and Trainers through the CG app by browsing the map or searching times that work for you, and Member Support can help you find a good fit if you'd like a hand. The community you've been part of is bigger than any one Trainer or workout, and it's still there for you.
No problem. If you meant to leave a tip and missed it, reach out through Member Support live chat, and a rep can help you take care of it.
POLICIES
For anything to do with a gear store order, email the gear team directly at cg@tmarks.com and they'll take care of you. That's the fastest route for order status, changes, or questions about something you bought.
Returns and exchanges are handled by our gear store, and the full policy, including timelines and how to start a return, lives on the gear store's shipping and return policy page. If you have a question the policy doesn't answer, email the gear team at cg@tmarks.com.
Sizing details and any size guides are on the product pages in the gear store, so check there before you order. If you're between sizes or unsure about a specific piece, the gear team at cg@tmarks.com can help you find the right fit.
GEAR & APPAREL
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